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Senior Customer Technical Manager
I lead global telecom service delivery and OSS/BSS platform transformations for critical customer operations.
PortugalSenior Customer Technical Manager at Ericsson Telecommunications
Owns technical relationships with major telecom operators, leading operations and service delivery across critical support domains. Maintains SLA compliance and drives transformation to a centralized global delivery model.
OSS BSSNetwork ManagementSLA ManagementKPI ManagementGovernanceStakeholder ManagementIncident ManagementEscalation ManagementService DeliveryCross functional LeadershipGlobal Team Management3PP ManagementPre SalesSolution Design
Pre-Bologna degree in Computer Science and Engineering, equivalent to an MSc.
Completed a strategic assignment in Commercial Management, partnering with Sales, Commercial, and Technical teams to align customer requirements with solution design and business objectives. Supported proposal development, business cases, pricing, and risk assessment.
Commercial ManagementProposal DevelopmentBusiness casesPricingRisk AssessmentSalesSolution DesignFinancial Analysis
Owned the technical relationship for Network Management Systems, serving as the primary interface between telecom operators and engineering teams. Led engineering service delivery, project implementation, and OSS platform transformations.
Network ManagementOSS BSSTechnical Relationship ManagementService DeliveryProject ManagementSystem IntegrationUMTSGSMMediationIMS CoreEricsson Network IQService AssurancePre SalesCost AnalysisClient AcceptanceOperational Handoff
Performed installations, integrations, upgrades, and operational support for Network Management platforms, including international hands-on projects across multicultural teams.
Network ManagementIntegrationInstallationUpgradesOperational SupportInternational ProjectsMulticultural Teams
Completed a trainee program in Management Systems, covering platform software and network infrastructure.
Management SystemsSoftware PlatformsNetwork Infrastructure
Profile sourced from Himalayas.