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Self-Employed Business Owner
15 years self employed has made me extremely tenacious. I am customer service focused, build report easily and give 100% effort to everything I do.
United KingdomSelf-Employed Business Owner at Holiday Cottages
Managed three successful holiday lettings properties, handling conversions, operations, marketing, and guest services. Delivered high occupancy and positive reviews through excellent customer service and problem-solving.
OperationsMarketingCustomer ServiceProblem Solvingbooking systemsRevenue Growth
Built a new franchise territory from zero, achieving 220 clients and managing 63 cleaners during challenging times including the pandemic. Grew business through effective sales, marketing, and logistics management.
SalesMarketingLogisticsClient RelationsTeam ManagementComplaint Handling
Earned Financial Planning Certificates (FPC 1-8) between 1998 and 2013.
Earned Financial Planning Certificates (FPC 1-8) between 1998 and 2013.
Completed the CeMAP (Bridge Paper) qualification in October 2002.
Completed the CeMAP (Bridge Paper) qualification in October 2002.
Completed GCSEs in Mathematics and English in 1994 and 1998.
Completed GCSEs in Mathematics and English in 1994 and 1998.
Provided independent mortgage advice, focusing on client needs and underwriting. Built strong client rapport and closed sales through trusted consultations.
Mortgage AdviceUnderwritingClient RelationsSales
Delivered financial planning and mortgage advice to business and personal clients. Achieved sales targets through relationship-building and tailored solutions.
Financial PlanningMortgage AdviceSalesRelationship BuildingComplianceCustomer Service
Progressed from Cashier to Personal Banker, Mortgage Advisor, Financial Planning Advisor, and Branch Manager. Led teams, trained staff, managed operations, and drove sales and compliance.
Team LeadershipTrainingOperations ManagementSalesComplianceCustomer ServiceComplaint Resolution
Profile sourced from Himalayas.