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Sai Mukunda
Open to opportunitiesCustomer Relationship Manager
Customer Relationship and operations professional driving B2B onboarding, retention, and adoption across enterprise accounts.
IndiaCustomer Relationship Manager at Century Real Estate
About
I’m a customer success and operations professional with 8+ years managing B2B relationships across FinTech, real estate, and retail. I own the post-sales lifecycle—from onboarding through renewal—bringing hands-on Salesforce CRM expertise, strong cross-functional collaboration, and a focus on driving adoption and retention.
In my current role, I’m responsible for the full post-signature customer lifecycle, including activation, issue resolution, and possession handover. I deliver regular account health and escalation reporting, maintain 100% account coverage, and proactively mitigate churn by tracking payment status, pending documents, and timelines.
Alongside customer ownership, I’ve led operations and analytics work—supporting franchise business performance, improving processes, and using performance analytics to guide decisions. I also bring trading and portfolio support experience, using MetaTrader 4 to analyze market data and support informed decisions, alongside strong stakeholder and requirement gathering skills.
Experience
Customer Relationship Manager
Owned the full post-signature customer lifecycle—onboarding, activation, issue resolution, and possession handover—while maintaining 100% account coverage across high-value customers. Delivered account health updates and managed escalations using Salesforce CRM to ensure timely follow-up on documents, payments, and possession timelines.
Customer Lifecycle ManagementAccount Health MonitoringEscalation ManagementOnboardingSalesforce
Franchise Business Owner
Managed day-to-day franchise operations, including inventory planning, vendor coordination, and customer service. Analyzed sales and operational data to drive process improvements that increased repeat customers by 15% and transaction value by 10%.
Inventory PlanningSales Operations AnalyticsProcess ImprovementDemand ForecastingGoogle AnalyticsMeta Ads Management
Education
PES University
Earned a Bachelor of Commerce with a focus on Accounts at PES University from 2011 to 2014.
Earned a Bachelor of Commerce with a focus on Accounts at PES University from 2011 to 2014.
Seshadripuram College
Attended Seshadripuram College.