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Saikat Mandal
Looking for a jobOperations Specialist / Data Analyst
Operations Specialist at Tata Consultancy Services who monitored ASDA retail systems and managed incident lifecycles against strict SLAs.
IndiaOperations Specialist / Data Analyst at Tata Consultancy Services
Experience
Operations Specialist / Data Analyst
Managed 24/7 Command Center monitoring, incident lifecycle, and data verification across multiple projects. Spearheaded real-time monitoring with New Relic, handled incident triage in ServiceNow, and built Power BI dashboards for SLA metrics.
New RelicServiceNowJiraSalesforcePower BIExcelIncident ManagementSLA ComplianceRoot Cause AnalysisNetwork MonitoringData Verification
Education
Doranda College, Ranchi University
Completed a Bachelor of Arts (Hons) in Geography from Doranda College, Ranchi University in 2017.
Completed a Bachelor of Arts (Hons) in Geography from Doranda College, Ranchi University in 2017.
Jhalda Satyabhama Vidyapith
Completed higher secondary education at Jhalda Satyabhama Vidyapith.