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Sachin Kataria
Looking for a jobQuality & Operations Team Lead
Quality & Operations Team Lead at ACCESS HEALTHCARE, improving medical record retrieval productivity by 15% through RCA and CAPA.
IndiaQuality & Operations Team Lead at Access Healthcare
Experience
Quality & Operations Team Lead
Direct and mentor a team of 21 Quality Analysts overseeing high-volume medical record retrieval and fulfillment. Manage SLA compliance, reduce turnaround times, enforce HIPAA compliance, and implement RCA/CAPA frameworks to boost productivity.
Record RetrievalMedical records retrievalProvider Outreachauthorization validationSLA GovernanceTAT OptimizationHIPAAPHIRoot Cause AnalysisCAPATeam LeadershipPerformance CoachingData Dashboards
Quality Analyst
Audited complex Workers' Compensation claims and medical history files for accuracy, verifying medical records and authorizations. Sustained a 98% quality output average while ensuring SLA and CSAT metrics.
Quality AuditingClaims ProcessingMedical RecordsRegulatory ComplianceRoot Cause AnalysisSLACSAT
Process Associate
Processed 50+ complex international transaction files daily, managing medical record intake, indexing, and data entry. Resolved high-priority escalations regarding authorizations and billing conflicts.
Data EntryDocument ValidationMedical RecordsEscalation ManagementTime Management
Education
IMT Ghaziabad
Pursuing an MBA in Operations with an expected completion in 2026.
Pursuing an MBA in Operations with an expected completion in 2026.
Maharaja Agrasen Institute of Technology
Completed a Bachelor of Technology degree from Maharaja Agrasen Institute of Technology, Delhi, from 2017 to 2021.
Completed a Bachelor of Technology degree from Maharaja Agrasen Institute of Technology, Delhi, from 2017 to 2021.