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Ryan Daniel Oprea · Customer Success Manager · web2ua

Talents
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Ryan Daniel Oprea

Ryan Daniel Oprea

Open to opportunities

Customer Success Manager

I drive customer retention, product adoption, and revenue growth across SaaS and client-facing teams.

RomaniaCustomer Success Manager at Data Engineer Academy

Experience

Customer Success Manager
Managed a client portfolio valued at over $2 million, maintaining a 95% retention rate and generating over $100,000 in upsells and cross-sells. Facilitated onboarding and adoption of learning resources, partnering with internal teams to support career transitions.
Customer SuccessCRM Management

Customer Onboarding

Relationship Management

Stakeholder Communication

Cross Functional Collaboration

SQL

AWS

Data Pipelines

Upselling

Cross Selling

Sales Development Representative

Generated new business opportunities through outbound prospecting and cold outreach, conducting over 3,500 cold calls with C-suite executives. Developed personalized email sequences and tracked interactions within CRM systems, contributing to a $51,000 closed contract.

Cold CallingOutbound ProspectingCRM ManagementPipeline ManagementEmail MarketingSales

Sales Development Representative

Managed high-volume outbound prospecting, conducting 200+ calls daily and consistently generating qualified demos. Achieved a 74% meeting attendance rate and contributed to a 29% close rate, earning recognition as the 2nd highest-performing SDR.

Cold CallingOutbound ProspectingCRM ManagementPipeline ManagementSales

DM Appointment Setter

Executed cold outreach campaigns via Facebook direct messaging, securing appointments and contributing to over $30,000 in cash collected. Maintained detailed records in Airtable CRM and refined messaging strategies to improve engagement.

Cold OutreachFacebookAirtableCRM ManagementAppointment Setting

DM Appointment Setter

Engaged prospective customers through direct messaging, building relationships and supporting decision-making for weight loss coaching programs. Contributed to the sale of over 35 coaching packages through consistent follow-up and personalized communication.

Direct MessagesCustomer EngagementFollow upSales

Education

Bucharest University of Economic Studies
Pursued a Bachelor's Degree in Business Administration with a focus on foreign languages.

Overview

Location: Romania
Skills: AirtableAWSB2B SalesCareer CoachingCold CallingCold Email OutreachCRM ManagementCross Functional CollaborationCross SellingCustomer EngagementCustomer OnboardingCustomer RetentionCustomer SuccessData AdoptionData PipelinesLead QualificationOutbound ProspectingPipeline ManagementRelationship ManagementSQLStakeholder CommunicationUpselling
Seniority: Manager

Links

https://https://www.linkedin.com/in/ryan-oprea-72a64b228

Profile sourced from Himalayas.