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Rue Mudekwa
Open to opportunitiesCRM & Technical Support Officer
I am a customer service and administrative professional with over three years of experience in customer support, CRM management and technical support.
ZimbabweCRM & Technical Support Officer at Terri Technologies
Experience
CRM & Technical Support Officer
Provides technical support and troubleshooting for vehicle tracking systems, manages customer inquiries, conducts onboarding and training, maintains CRM records, coordinates cross-departmental communication, and handles tender identification and submission.
Technical SupportTroubleshootingCRM AdministrationCustomer OnboardingUser TrainingTracking SystemsSAN CRMTender CoordinationDocumentation
Technical Assistant
Provided first-line technical support for vehicle tracking platforms, resolved customer inquiries, configured tracking devices, trained customers on system functionality, and assisted with system administration and documentation.
Technical SupportTroubleshootingConfigurationCustomer TrainingSystem AdministrationDocumentation
IT Intern
Provided technical support to students and staff for hardware, software, and network issues, assisted with software installation and helpdesk resolution, and supported online learning platforms and virtual environments.
Technical Supporthardware troubleshootingInstallationHelpDesk+Online Learning PlatformsVideo Conferencing
Education
Harare Polytechnic
Pursued a National Diploma in ICT, focusing on information and communication technology studies.
Pace College
Completed a National Certificate in ICT, gaining foundational knowledge in information technology.