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Russel Amion
Looking for a jobProcess Associate / Live Chat Support
I resolve technical and customer account issues while building CRM automations and lead-capture landing pages.
PhilippinesProcess Associate / Live Chat Support at Genpact
About
I've supported employees at Yngen Corporation by troubleshooting hardware, software, network, computer, and device issues to keep daily operations running reliably. I explain solutions clearly, follow troubleshooting procedures, and escalate complex concerns when needed.
At Genpact, I assisted customers through live chat, investigated account concerns, handled policy-related issues, and documented accurate next steps. I also build GoHighLevel CRM workflows, lead follow-up processes, and landing page structures, using GeminiAI and CanvaAI to support productivity and content creation.
Experience
Process Associate / Live Chat Support
Assisted customers and account holders through chat-based support, investigating account concerns and providing accurate resolutions. Handled account violations and policy-related concerns while maintaining professionalism.
Live ChatCustomer ServiceAccount SupportIssue investigationEscalation HandlingDocumentation
IT Support Specialist
Provided technical support for hardware, software, network, and device concerns. Diagnosed issues and delivered practical solutions to minimize workflow interruptions.
Technical SupportTroubleshootingHardwareSoftwareNetworkingCustomer Service
Education
San Pedro College of Business Administration
Bachelor of Science in Information Technology from San Pedro College of Business Administration, completed in 2023.
Bachelor of Science in Information Technology from San Pedro College of Business Administration, completed in 2023.