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Office Administrator (In-Service Training)
Office Administrator at Chimera Holdings who supported client communications, electronic records, and administrative workflows in an IT environment.
South AfricaOffice Administrator (In-Service Training) at Chimera Holdings
Provided daily administrative support in a dynamic IT corporate environment, managing electronic records, client communications, and filing systems. Assisted with administrative workflows, schedule coordination, meeting documentation, and processing routine operational requests.
Office AdministrationDocument Management
Managed daily communication and administrative workflows, contacting prospective clients and stakeholders via phone, email, and virtual meetings. Served as the primary point of contact for inbound enquiries, ensuring prompt response times and high-quality customer care.
Customer ServiceCommunication SkillsAdministrative WorkflowsClient RecordsDocumentation SystemsLead TrackingVirtual Meetings
Managed front desk operations, acting as the primary point of contact for over 100+ visitors, residents, guests, and contractors weekly. Handled telephone, walk-in, and email enquiries with high-level telephone etiquette and professionalism, resolving complaints tactfully and achieving a 95% satisfaction rate.
Front Office OperationsCustomer Servicetelephone etiquetteComplaint ResolutionPayment ProcessingInvoicingPetty Cash ManagementFiling SystemConfidentiality
Completed a Diploma in Hospitality and Business Administration, gaining skills in hospitality operations and business management.
Completed Matric (Grade 12 Certificate), providing foundational education.
Earned a certification in Reception and Accommodation Operations.
Completed certification in Basic First Aid and Fire Fighting at Level 1.
Earned the WSET Level 1 Award, an introductory qualification in wines and spirits.