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Virtual Assistant
I resolve customer issues and deliver precise virtual administrative support.
IndiaVirtual Assistant at Le & Kittleson Personal Injury Attorneys
Managed medical and billing records retrieval with strict attention to data integrity and client confidentiality. Coordinated and scheduled critical doctor appointments for clients, optimizing practitioner timelines.
Medical Records ManagementData IntegritySchedulingInsurance CoordinationConfidentialityFile OrganizationDigitizationDatabase Management
Spearheaded complex administrative logistics and coordination for high-security events across sensitive locations. Ensured strict compliance with regulatory frameworks and rigorous organizational safety protocols.
Logistics CoordinationComplianceCommunication SkillsScheduling
Pursued a Bachelor of Science degree at Government Aizawl College from 1997 to 1999.
Pursued a Bachelor of Science degree at Government Aizawl College from 1997 to 1999.
Delivered comprehensive phone-based technical and account customer support, maintaining excellent satisfaction ratings. Diagnosed connectivity and service-related issues while systematically de-escalating frustrated client interactions.
Customer SupportTechnical SupportTroubleshootingDe escalationDocumentationTicketing Systems
Fielded an average of 100+ inbound calls daily, diagnosing technical hardware and network troubleshooting issues. Consistently maintained a 90%+ CSAT score by deploying active listening and swift conflict resolution techniques.
Inbound CallsTechnical SupportTroubleshootingCustomer SatisfactionActive ListeningConflict ResolutionWirelessNetwork Setup
Profile sourced from Himalayas.