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Ralph Ardel Pakingan
Looking for a jobBusiness Owner
Business owner at Byteworks Fiber Optics Installation Services, overseeing fiber optic installation and internet service operations.
PhilippinesBusiness Owner at Byteworks Fiber Optics Installation Services
Experience
Business Owner
Manage overall operations and day-to-day activities of a fiber optics installation and internet service business, including customer service, service coordination, and business planning.
Operations ManagementCustomer ServiceFiber Optic InstallationBusiness Planning
Operations Supervisor – Content Moderation
Supervised content moderation operations, ensuring quality and compliance with client guidelines.
Operations ManagementContent ModerationTeam Leadership
Other HR Task Experience
Conducted weekly focus group discussions with HR, performed CCTV checks for health and safety protocol violations, reviewed violation tickets, and handled LGU letters and reporting.
HR OperationsComplianceReportingCommunication Skills
Facility Supervisor
Monitored and created daily reports for site health and safety protocols. Managed retrieval and deployment of site properties for work-at-home employees and logistics, and supervised site logistics and daily cluster schedules.
Facilities ManagementHealth and SafetyLogisticsReporting
Site's Report Auditor
Worked with program owners to improve, create, and audit monthly action plans and executions. Managed daily completion reports for refresher courses and other required employee articles, and presented reports to the Site Director.
AuditReportingData AnalysisExcel
Operations Team Manager – Advanced Technical Support
Managed an operations team providing advanced technical support, ensuring performance and quality targets were met.
Team ManagementTechnical SupportOperations
Subject Matter Expert (SME) – Website Management and Accounts Unlock
Served as a subject matter expert for website management and accounts unlock processes, providing guidance and support to team members.
Subject Matter ExpertiseWebsite ManagementAccount UnlocksTraining
Customer Service Representative
Provided customer service support to clients, addressing inquiries and resolving issues.
Customer ServiceCommunication SkillsProblem Solving
Education
STI College Bacoor
Completed a college degree in Computer Science at STI College Bacoor.