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Customer Information Services / Total Quality Management Officer
I resolve customer issues and manage accurate, high-volume banking support operations.
NigeriaCustomer Information Services / Total Quality Management Officer at Guaranty Trust Bank Plc
Manage customer enquiries and service requests across phone, email, CRM and in-person channels. Investigate complaints, coordinate resolutions, and maintain high accuracy in data entry and documentation.
CRMData EntryComplaint ResolutionCustomer ServiceSLA ManagementExcelSAPIntercomMicrosoft OfficeGoogle Workspace
Processed customer payments through cash and approved banking instruments. Handled customer enquiries and verified transaction details before processing.
Transaction ProcessingCustomer Service
Pursued a Postgraduate Diploma in Finance, completing in 2025.
Pursued a Postgraduate Diploma in Finance, completing in 2025.
Earned a Higher National Diploma in Insurance in 2013.
Earned a Higher National Diploma in Insurance in 2013.
Earned an Ordinary National Diploma in Insurance and Risk Management in 2010.
Earned an Ordinary National Diploma in Insurance and Risk Management in 2010.
Identified prospective customers and initiated business conversations. Followed up with prospects to understand needs and support conversion opportunities.
Business DevelopmentProspect EngagementClient CommunicationFollow upData Analysis
Welcomed guests, handled enquiries, and directed requests to appropriate service teams. Managed front-desk communication and recorded guest information.
Customer ServiceFront Desk OperationsCommunication SkillsAdministrative Support
Profile sourced from Himalayas.