Puja Jha

Customer Care Executive

Concentrix

Managed customer requests through email, chat, and CRM platforms while maintaining service level commitments. Tracked, documented, and resolved customer issues with a focus on accuracy and customer satisfaction.

CRMTicketing SystemsCustomer ServiceIssue ResolutionDocumentationComplianceMultitasking

Customer Support Executive

Handled customer inquiries, complaints, and service requests through multiple support channels. Maintained accurate documentation and case records within CRM systems and collaborated with internal teams for effective resolution.

CRMCustomer ServiceDocumentationEscalation ManagementProblem SolvingCompliance

Customer Support Associate

Teleperformance

Managed high-volume customer interactions while achieving quality and productivity metrics. Resolved order, delivery, and account-related issues through effective problem-solving techniques.

Customer ServiceProblem SolvingEscalation ManagementRecord keepingQuality Assurance

Customer Care Executive

Startek

Delivered customer support through phone and digital channels. Documented interactions and maintained operational records with high accuracy, ensuring compliance with company policies and service standards.

Customer ServiceDocumentationComplianceCommunication SkillsRecord keeping