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Pramil Dey · Technical Support Associate · web2ua

Talents
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Pramil Dey

Pramil Dey

Looking for a job

Technical Support Associate

Business analyst at KolkataMachino Tools who documented requirements and analyzed business processes.

IndiaTechnical Support Associate at Concentrix

Experience

Technical Support Associate
Concentrix
Resolved complex technical queries for UK-based clients, diagnosing hardware, software, and network issues. Managed high-volume inbound requests in a fast-paced environment.
Technical TroubleshootingCustomer Support

Communication Skills

Problem Solving

Business Analyst

Documented functional and non-functional requirements through Business Requirement Documents (BRD). Analyzed business processes to identify inefficiencies and recommend improvements.

Business AnalysisBRDExcelData ManagementProcess Improvement

Education

Bengal Institute Of Business Studies
Pursued an MBA in Business Analytics, achieving a GPA of 8.6.
MAKAUT University
Completed a BBA degree with a GPA of 8.8.
Swami Vivekanand Senior Secondary
Completed 12th standard with a GPA of 8.5.
St. John's High School
Completed 10th standard with a GPA of 5.6.

Overview

Salary expectations: 450k+ INR
Location: India
Skills: Business IntelligenceBusiness Process AnalysisBusiness Requirements DocumentationData VisualizationExcelGap Analysishardware troubleshootingMIS ReportingNetwork TroubleshootingProcess MappingRequirements GatheringSoftware TroubleshootingStock Master Data ManagementTechnical Troubleshooting
Company: Concentrix

Profile sourced from Himalayas.