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ROC (Relay Operations Centre) Specialist
ROC Specialist at Amazon Development Centre India who keeps relay operations on schedule and flags issues before they affect fulfilment.
IndiaROC (Relay Operations Centre) Specialist at Amazon Development Centre India Pvt. Ltd.
Amazon Development Centre India Pvt. Ltd.
Served as the communication point between external partners and internal teams, keeping stakeholders informed and resolving issues through clear, timely updates. Tracked and reviewed performance metrics with close attention to detail, spotting trends and flagging issues before they affect downstream fulfilment.
Communication SkillsStakeholder ManagementPerformance MetricsAttention To DetailDecision makingTime Management
Maintained and monitored an Oracle SQL database supporting live transaction processing with a high standard of accuracy, ensuring uninterrupted uptime. Monitored node health across dashboards and replaced failed nodes to prevent service disruption.
Oracle SQLDatabase AdministrationMonitoring
Bachelor of Engineering in Computer Science from NRI Institute of Technology.
Board of Intermediate (MPC) from Sharadha Educational Institutions.
SSC (10th) from Narayana Group of Schools.
Installed and configured client computer systems for end users and client sites. Diagnosed and resolved software, networking, and hardware issues, responding to client IT support requests.
IT SupportTroubleshootingNetworkingHardwareSoftware InstallationClient Communication
Profile sourced from Himalayas.