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Christopher User
Looking for a jobClient Services Team Lead
I build stronger client teams through coaching, training, escalation ownership, and process improvement.
United StatesClient Services Team Lead at ADP
About
At ADP, I lead client-facing teams of up to 26 associates while owning the coaching, training, and process infrastructure that helps them succeed.
I've onboarded 15 new hires and built workshops on empathy, emotional intelligence, and de-escalation so new associates can confidently handle live casework, executive status calls, deadlines, and payroll-error fallout.
I'm the escalation point for high-priority client issues, creating action plans and coordinating across teams to resolution. I also rewrote payroll-processing guidelines with review and validation steps designed to catch errors before they reach clients.
Across ADP, Delta Education, and Kryterion, I've led teams, managed client accounts, built reporting and projections, trained staff, and used customer and performance trends to improve service. I'm especially interested in combining people development with practical process ownership, including AI-assisted auditing and Microsoft Copilot adoption.