PIERRE BERNIER

I’m a bilingual (EN/FR) Senior Operations Manager and Chartered Administrator (Adm.A.) with 25+ years of experience in strategic asset management, institutional procurement, and PMO transformation. I’m known for turning complex operational realities into measurable performance through disciplined governance and transformation. As Deputy General Manager—Operations & Asset Management (2019–Present), I engineered an integrated digital command-center by fusing Claude Code and CoWork with Monday.com and Mobile-Punch, synchronizing field labor data into Financial/Accounting Modules and CRM in real time. I drive enterprise P&L accountability, generating >$2M annual net revenue growth over 5 consecutive years while governing a $50M+ institutional portfolio with 98% on-time/on-budget delivery across 10,000+ technical submissions. I modernize operations with AI-augmented workflows and automation—building an AI-driven communication engine (Claude Code + CRM) to automate 70% of client lifecycle and implementing Power BI dashboards for real-time KPI visibility (OPEX, asset health, uptime). I also lead high-stakes crisis execution, including after-loss rehabilitation for hazardous materials (asbestos, lead, mold), using Lean Six Sigma and Agile practices to accelerate emergency response by 20%. Previously as Vice President Operations (2015–2019) and Director of Operations (2007–2013), I built operational infrastructure, standardized SOP playbooks, and optimized vendor ecosystems and SLAs to reduce timelines and variances. I’ve repeatedly scaled multidisciplinary, unionized teams with “zero turnover” while maintaining delivery excellence—grounded in risk mitigation, compliance frameworks, and stakeholder alignment.