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Radio Presenter: The Perfect Music Mix
Customer support specialist at Pluralsight who handled escalations and runs Cork Safety Alerts’ self-hosted platform.
IrelandRadio Presenter: The Perfect Music Mix at Box UK
Present a weekly two-hour show broadcast to audiences across Ireland, the UK and Latin America, managing programming and production from a home studio. Built the station's companion app for the App Store and Google Play.
Radio ProductionBroadcastingAudio EditingApp DevelopmentAdobe Audition
Founded and run Cork's leading public safety news platform as a sole trader, followed by more than 200,000 people with over 2.5 million article reads a year. Run a daily verification workflow and maintain the platform's self-hosted infrastructure.
Content ManagementVerificationLinuxNodeJSREST APIsWordPressGhostMonitoringBackupSecurity Hardening
Owned frontline and escalated customer support for Pluralsight Skills via Zendesk, covering account administration, SSO settings, integrations, and billing issues. Diagnosed cross-system problems and worked to documented quality standards.
ZendeskCustomer SupportSSOBillingTroubleshootingQA
Ran the day-to-day operation of a family food business trading at farmers' markets and events across Cork. Managed marketing, finances, logistics, and market coordination, and founded the Ballyphehane Farmers Market.
Business ManagementMarketingFinanceVATLogisticsSocial Media
Left employment to care for children full time through the COVID-19 pandemic, covering school and creche closures and home schooling. Continued to run Cork Safety Alerts throughout the period.
Supported customers by phone, email and live chat across Teamwork's project management, ticketing and chat products. Wrote standard operating procedures and co-created a structured training course for the support team.
Customer SupportLive ChatPhone SupportEmail SupportDocumentationTrainingTeamWork Desk
Handled calls from customers asking for a supervisor or manager as part of the Tier 2 escalation team. Owned escalated cases across EMEIA, the UK and Scandinavia, and investigated fraud and account security cases.
Escalation ManagementFraud InvestigationAccount Security VerificationCustomer SupportRisk Assessment
Provided frontline customer support for iPhone, iPad, iPod and Apple TV, diagnosing issues and logging and escalating cases.
Technical SupportTroubleshootingCustomer ServiceiOS
Co-owned and ran a print and labelling business, managing accounts, VAT, client relationships, print design and sales. Grew the customer base through direct and outbound sales.
Business ManagementSalesPrint DesignClient RelationsVATAccounting
Completed Food Safety and HACCP Level 1 and Level 2 training in July 2021.
Completed Food Safety and HACCP Level 1 and Level 2 training in July 2021.
Completed Allergen Awareness training in July 2021.
Completed Allergen Awareness training in July 2021.
Head Fire Marshal certification completed at Teamwork Campus One in 2019.
Head Fire Marshal certification completed at Teamwork Campus One in 2019.
Certified Fire Marshal training completed at Apple in 2014.
Certified Fire Marshal training completed at Apple in 2014.
Completed secondary education at Coláiste Choilm in Ballincollig.
Profile sourced from Himalayas.