Paola Ortiz

I’m a B2B commercial professional focused on Partner and Channel growth. I manage reseller partnerships, coordinate complex opportunities across teams, and keep partner engagement moving through the full sales lifecycle with operational discipline. At LG Electronics US, I owned a portfolio of 90+ B2B reseller partners across the U.S. region, qualifying opportunities by assessing project scope, revenue potential, and competitive positioning. I coordinated quotations or RFPs for high-value deals and aligned cross-functional resources to resolve commercial, technical, pricing, and product availability requirements. Before that, I supported end-to-end people and customer operations in remote and on-site roles. At Amazon, I managed high-volume employee leave and accommodation cases by interpreting HR policies, validating eligibility information, and escalating when needed to reduce operational risk; earlier, I handled transaction-related customer cases involving fraud prevention and account security, ensuring policy-compliant outcomes.