Paola Moreno

Experience

1. Administrative and Customer Support

   Respond to customer inquiries through chat and email, manage doctor's appointments and calendar, prepare administrative reports and meeting minutes, and maintain Excel spreadsheets and records.

   Customer SupportEmail CommunicationChat CommunicationCalendar ManagementReport WritingMeeting MinutesExcelData EntryDocument Organization

2. Administrative and Customer Service Assistant

   Scheduled appointments using VISOF and Sysmio, updated customer information in a CRM system, and supported cash handling and daily closing procedures using SYSCAFÉ.

   Appointment SchedulingVISOFSysmioCRMCash HandlingSyscaféCustomer Service

3. Administrative Assistant / Human Resources Support

   Supported recruitment and selection activities, assisted with payroll administration and employee documentation, and coordinated logistics for a team of approximately 30 employees.

   RecruitmentInterview CoordinationPayroll AdministrationEmployee DocumentationSIIGOAdministrative Support

4. Receptionist and Collections Assistant

   Responded to customer inquiries and complaints, managed incoming communications, followed up on outstanding payments, and supported payroll-related and administrative processes.

   Customer ServiceCollectionsCommunication SkillsPayroll SupportAdministrative Support

5. Collections Call Center Agent

   Contacted customers regarding outstanding payments, negotiated payment arrangements, followed up on commitments, and prepared reports supporting customer relationship management.

   CollectionsNegotiationCustomer Relationship ManagementReporting

6. Sales Call Center Agent

   Contacted prospective customers by telephone, explained services, and supported sales activities.

   SalesTelemarketingClient Communication

7. Human Resources Assistant and Receptionist

   Participated in recruitment and selection processes, supported payroll administration and employee records management, and provided reception and general administrative support.

   RecruitmentPayroll AdministrationEmployee RecordsReceptionAdministrative Support