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Pam Ma
Looking for a jobServices Consultant
Services Consultant at Kingdee, managing ERP upgrades and improving customer renewals and upsell revenue.
ChinaServices Consultant at Kingdee International Software Group (HK) Ltd
Experience
Services Consultant
Resolved 1500+ customer issues across Finance & Accounting and Supply Chain Management modules with a 99%+ satisfaction rate. Managed 2 ERP system upgrade projects end-to-end and drove a 12% increase in upsell revenue.
Customer SuccessProject ManagementERPFinance And AccountingSupply Chain ManagementRenewalsUpsellingPre SalesProduct DemonstrationsClient EnablementTrainingJiraNotionExcelPowerPoint
General Intern
Secured US$2,000 in sponsorships by building and pitching an investor deck for an NFT art gallery event. Supported users across Discord, email and live chat with a 99%+ satisfaction rate.
PitchingPartnershipsCustomer EngagementDiscord3D NFTsCampaign Engagement
ERP System Intern
Ran a weighted scoring analysis of 4 ERP vendor proposals across 10+ criteria to support management's final system selection. Gathered requirements and produced 10+ workflow diagrams across Finance, Procurement, Inventory and Sales.
Vendor EvaluationWeighted ScoringProcess AnalysisRequirements GatheringWorkflow MappingFinanceProcurementInventorySales
Education
Hong Kong Baptist University
Bachelor of Science in Computer Science with a focus on Information Systems and Analytics. Awarded a four-year scholarship valued at HK$95,000 per year.
Lucerne University of Applied Sciences and Arts
Completed coursework in Blockchain Technology, ERP Systems, and Data Science as part of a student exchange programme in International IT Management.