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Customer Success & CRM Specialist
I improve customer experiences across SaaS, fintech, and digital platforms through high-volume support.
NigeriaCustomer Success & CRM Specialist at Trading Vision
Managed over 100 customer interactions daily across live chat, email, and CRM while maintaining a 95% customer satisfaction rating. Guided customers through onboarding, resolved complex account and technical issues, and collaborated with product teams to improve user experience.
Customer SuccessCRMLive ChatEmail SupportCustomer OnboardingAccount SetupSubscription ManagementPlatform AdoptionProblem SolvingCommunication SkillsRelationship BuildingRemote CollaborationCustomer RetentionData Analysis
Earned the Zendesk Customer Service Professional Certificate in June 2026.
Earned the Zendesk Customer Service Professional Certificate in June 2026.
Completed the Customer Service, Customer Support, And Customer Experience course on Udemy in July 2026.
Completed the Customer Service, Customer Support, And Customer Experience course on Udemy in July 2026.
Master in Business Administration (MBA) from the University of Port-Hartcourt, completed in 2023 with a GPA of 3.4.
Master in Business Administration (MBA) from the University of Port-Hartcourt, completed in 2023 with a GPA of 3.4.
BSc in Psychology from the University of Uyo, Nigeria, completed in 2021 with a GPA of 3.2.
BSc in Psychology from the University of Uyo, Nigeria, completed in 2021 with a GPA of 3.2.
Supported customers through onboarding, account verification, subscription management, and payment support. Managed customer relationships using Zoho and Zendesk, handled 50+ customer requests daily, and conducted proactive follow-ups to improve engagement and reduce churn.
Customer OnboardingAccount VerificationSubscription ManagementPayment SupportZoho CRMZendeskCustomer Relationship ManagementCustomer EngagementDocumentationCRM record keepingWorkflow Improvement
Served as the primary customer contact across multiple communication channels, delivering responsive and empathetic support. Guided customers through onboarding and product adoption, resolved service issues, and collaborated with cross-functional teams to improve customer satisfaction.
Customer ExperienceCustomer OnboardingCustomer EngagementComplaint ResolutionEscalation ManagementCRMZendeskZoho CRMMicrosoft OfficeGoogle WorkspaceRoot Cause AnalysisData InterpretationAdaptabilityDocumentationCritical ThinkingLive ChatEmail SupportCross Functional Collaboration
Profile sourced from Himalayas.