Oreofe Banjo

At Grace and Sparo Laundry, I resolved 95%+ of customer inquiries within 24 hours and improved customer satisfaction by 32% through proactive service recovery. I manage client scheduling and supplier communication, and introduced follow-up systems that support recurring business and reduce service complaints. For the Business Operations System project, I built a Google Sheets inventory and expense tracker that replaced paper records and cut reconciliation time by an estimated 40%. I also set up WhatsApp Business reply templates and a client onboarding flow. At Kuka Pay, I provided first-line customer support, documented interactions, and escalated complex cases. At Sterling Assurance, I supported hardware and software issues and tracked help desk tickets through resolution.