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Onekelegbana Raphael
Open to opportunitiesVirtual Assistant
Dedicated virtual assistant delivering admin support, customer care, and project coordination.
NigeriaVirtual Assistant at Apex Solutions
About
I’m a dedicated Virtual Assistant with 5 years of experience in administrative support and customer service. I help clients stay organized by managing calendars, scheduling meetings, coordinating travel arrangements, and maintaining confidential files.
I’m also hands-on with customer communication and smooth operations. I draft, proofread, and send professional emails, handle client inquiries with professionalism and empathy, and resolve issues efficiently while maintaining strong customer satisfaction.
In addition to day-to-day support, I track tasks and deadlines to support project completion, conduct internet research, and prepare detailed reports. I work effectively remotely with minimal supervision, using tools like HubSpot, Salesforce, Zendesk, Trello, Asana, and Google Calendar.
Experience
Virtual Assistant
Provided administrative support to multiple clients, managing calendars, scheduling meetings, coordinating travel, and maintaining confidential records. Tracked project tasks and deadlines, conducted internet research, and drafted professional emails to support timely client delivery.
Calendar ManagementData EntryDocument ManagementInternet Research
Customer Service Representative
Supported customer service operations by processing booking applications, coordinating service schedules, and preparing invoices accurately and on time. Followed up with cleaning teams and clients to track work progress, resolve delays, and ensure clear communication from booking to completion.
Customer ServiceSchedulingInvoice ManagementClient CommunicationTeam CoordinationData EntryRecord keeping
Education
Auchi Polytechnic
Completed a Higher National Diploma in Science Laboratory Technology at Auchi Polytechnic starting in 2019.
Completed a Higher National Diploma in Science Laboratory Technology at Auchi Polytechnic starting in 2019.
Auchi Polytechnic
Completed a National Diploma in Science Laboratory Technology at Auchi Polytechnic starting in 2016.
Completed a National Diploma in Science Laboratory Technology at Auchi Polytechnic starting in 2016.
St John Bosco's College
Attended St John Bosco's College with a focus on the West African Examination Council (WAEC) starting in 2012.
Attended St John Bosco's College with a focus on the West African Examination Council (WAEC) starting in 2012.
Japajom Group of Schools
Completed a Primary School Leaving Certificate at Japajom Group of Schools starting in 2006.
Completed a Primary School Leaving Certificate at Japajom Group of Schools starting in 2006.