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Customer Support Representative
Customer Support Representative at Lucas Royal Farms handling customer enquiries, complaints, and follow-ups.
NigeriaCustomer Support Representative at Lucas Royal Farms
Provides responsive customer support, handling enquiries, complaints, and follow-ups while maintaining accurate customer information and positive relationships.
Customer ServiceCustomer SupportCommunication SkillsProblem SolvingCRMFollow upRecord keeping
Managed day-to-day administrative operations, correspondence, records, schedules, and internal coordination. Served as a key communication point for staff, stakeholders, vendors, and external partners.
AdministrationCoordinationCommunication SkillsRecords ManagementSchedulingExcelDigital Collaboration Tools
Handled administrative tasks, filing, document preparation, reporting, scheduling, and follow-up activities. Provided professional communication through phone, email, and other channels as the primary point of contact.
AdministrationFilingDocumentation PreparationReportingSchedulingCommunication SkillsLiaison
Managed client relationships and handled enquiries through telephone and written communication. Maintained accurate databases and prepared schedules and activity plans.
Customer Relationship ManagementCommunication SkillsDatabase ManagementSchedulingCustomer Satisfaction
Handled customer calls, enquiries, and client information accurately and professionally. Verified customer information and assisted customers with queries by phone and email.
Customer ServiceCall HandlingEnquiry ResolutionData VerificationCommunication SkillsConfidentiality
Performed data entry and customer account maintenance using Microsoft Excel and banking systems. Handled branch complaints and customer requests and supported mandate processing.
Data EntryExcelBanking SystemsCustomer ServiceRecord keepingAdministrative Support
Prepared operational reports and schedules and supported day-to-day office administration. Managed supplies, records, facilities support, and internal communication.
Office AdministrationReportingSchedulingRecords ManagementCommunication SkillsFacilities Support
Participated in Data Analytics Training in 2026, focusing on practical data analytics skills.
Participated in Data Analytics Training in 2026, focusing on practical data analytics skills.
Completed a Virtual Assistant Certificate program in April 2026, enhancing skills in administrative support and remote coordination.
Completed a Virtual Assistant Certificate program in April 2026, enhancing skills in administrative support and remote coordination.
Completed an Introduction to Data Analytics course in August 2025, covering foundational data analysis concepts and tools.
Completed an Introduction to Data Analytics course in August 2025, covering foundational data analysis concepts and tools.
Completed an Administrative Human Resources Beginners Course in January 2020, covering HR fundamentals and administrative practices.
Completed an Administrative Human Resources Beginners Course in January 2020, covering HR fundamentals and administrative practices.
Pursued a Bachelor of Science in Botany, gaining a strong foundation in plant sciences and research methodologies.
Profile sourced from Himalayas.