Oluwafadeyemi Salami

Open to opportunities

Customer Service Representative

I resolve banking customer enquiries, complaints, and digital-support issues across phone and digital channels.

NigeriaCustomer Service Representative at Access Bank Plc

About

At Access Bank Plc, I've supported customers in a fast-paced banking environment, resolving enquiries, complaints, account issues, and digital-banking requests across face-to-face, telephone, and digital channels. I maintain accurate records, protect confidential customer information, and collaborate with relevant teams to resolve escalated cases within service timelines. I'm prepared to provide empathetic remote support through phone, email, live chat, and digital channels while focusing on first-contact resolution and customer satisfaction.

Experience

Customer Service Representative
Provided professional customer support in a fast-paced banking environment, handling enquiries, complaints, and digital banking support. Maintained accurate records and ensured confidentiality and compliance with data protection standards.
Customer ServiceCustomer ExperienceContact CenterCall HandlingCRMTicketingCase ManagementComplaint HandlingCSATActive ListeningEmpathyConflict ResolutionDe escalationProblem SolvingTroubleshootingEmail Support

Education

National Open University of Nigeria
Pursued a Bachelor of Science in Business Education at the National Open University of Nigeria.

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Oluwafadeyemi Salami

Open to opportunities

Customer Service Representative

I resolve banking customer enquiries, complaints, and digital-support issues across phone and digital channels.

NigeriaCustomer Service Representative at Access Bank Plc

About

Experience

Customer Service Representative
Provided professional customer support in a fast-paced banking environment, handling enquiries, complaints, and digital banking support. Maintained accurate records and ensured confidentiality and compliance with data protection standards.
Customer ServiceCustomer ExperienceContact CenterCall HandlingCRMTicketingCase ManagementComplaint HandlingCSATActive ListeningEmpathyConflict ResolutionDe escalationProblem SolvingTroubleshootingEmail Support

Education

National Open University of Nigeria
Pursued a Bachelor of Science in Business Education at the National Open University of Nigeria.

About

Experience

Customer Service Representative

Education

National Open University of Nigeria

About

Experience

Customer Service Representative

Education

National Open University of Nigeria