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Customer Service Representative
Customer Support Specialist at Fusion Growth Partners who maintained 95% CSAT while handling 80+ email tickets daily.
NigeriaCustomer Service Representative at Fusion Growth Partners
Managed approximately 120 customer prospects daily, achieving a 60% lead conversion rate. Maintained a 95% CSAT score and managed 80+ email tickets daily with an average response time of 1.5 hours.
Customer ServiceLead ConversionCRMEmail SupportLive ChatSLA ManagementCustomer Satisfaction
Handled high-volume customer support across phone, live chat, and email, managing up to 200 daily conversations. Achieved an 82% First Contact Resolution rate and maintained a 95% quality assurance score.
Customer ServicePhone SupportLive ChatEmail SupportFirst Contact ResolutionsComplaint ResolutionCRMCase Management
Handled customer inquiries and property-related requests, providing timely information and follow-up. Coordinated appointments, maintained accurate records, and supported day-to-day administrative operations.
Customer ServiceAppointment SchedulingRecord keepingAdministrative Support
Customer Support certification from Alison, completed in 2026.
Customer Support certification from Alison, completed in 2026.
Bachelor of Agriculture degree from Ekiti State University, completed in 2021.
Bachelor of Agriculture degree from Ekiti State University, completed in 2021.
Profile sourced from Himalayas.