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Customer Care Specialist
Customer Care Specialist at Cbeyond Byte LLC who wrote 90 help-center articles and brought 35 customers back through renewal outreach.
United StatesCustomer Care Specialist at Cbeyond Byte LLC
Owned first point of contact for subscribers and business accounts, handling 40-50 inquiries daily and escalating about five cases weekly to tier 2. Led daily triage, established renewal and win-back routines, and maintained the customer-facing help center.
Customer SupportAccount SupportMultichannel SupportTriagePrioritizationRetentionHelp CenterTicketing SystemsExcelProduct KnowledgeCustomer Feedback
Supported business clients on a subscription software product via phone, email, and chat, handling 30-35 contacts daily and closing about four in five on first contact. Administered customer accounts, documented interactions, and built a help center.
Customer SupportAccount AdministrationTicketing SystemsExcelHelp CenterKnowledge BaseRetentionMacrosCall Guides
Answered inbound phone and email inquiries from business customers on communications services, resolving routine problems in a single contact. Assisted engineers with basic troubleshooting and documented interactions in the ticketing system.
Customer SupportTroubleshootingTicketing SystemsDocumentationHow To GuidesCall Script Development
Bachelor of Technology degree from Ladoke Akintola University of Technology, Nigeria.
Profile sourced from Himalayas.