Loading profile…
Okojie Sylvia
Looking for a jobAdministrative Assistant / Client Communications
Customer service representative at VSP Botanics who handled phone, live chat, and email support across multiple channels.
NigeriaAdministrative Assistant / Client Communications at Corkwell and Reid Solicitors
Experience
Administrative Assistant / Client Communications
Acted as first point of contact for enquiries received via phone calls, email tickets, and web messaging channels. Provided courteous, structured responses and meticulously documented client requests within internal database systems.
Phone SupportEmail SupportWebsite MessagingDocumentationDatabase ManagementConfidentialityMultitasking
Customer Service Representative
Handled high volumes of inbound customer phone calls, live chat inquiries, and email support tickets with speed and accuracy. Utilised CRM and digital ticketing platforms to document interactions and ensure timely closure.
CRMTicketing PlatformsPhone SupportLive ChatEmail SupportMultitaskingActive ListeningProblem Solving
Executive Assistant / Client Support Specialist
Served as primary customer contact across phone, email, and digital chat channels, delivering a seamless client experience. Managed client communications, schedule bookings, and service follow-ups independently while meeting tight deadlines.
Client CommunicationSchedulingPhone SupportEmail SupportLive ChatProblem SolvingMultitasking
Education
ALX Africa
Completed the Virtual Assistant Programme, mastering remote collaboration tools, calendar management, and digital communication protocols.
Jobberman
Completed the Soft Skills Training Certificate, focusing on workplace communication, professional etiquette, and customer relationship management.
University of Benin
Bachelor's degree in Fine and Applied Arts with Second Class Lower (2:2) honors.