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Obah Esther
Looking for a jobYouth Service Representative
Customer service representative at 10ALYTICS who handled customer concerns, qualified prospects, and scheduled appointments.
NigeriaYouth Service Representative at Rotary International
Experience
Youth Service Representative
Engaged with youths, members, and volunteers, responding to inquiries and resolving issues. Coordinated youth activities and followed up with participants to ensure successful programs.
Communication SkillsLeadershipProblem SolvingCoordination
Appointment Setter
Contacted prospective and existing customers through cold calls to introduce courses and services, qualified prospects, and scheduled appointments. Maintained accurate CRM records and handled customer complaints and inquiries.
Cold CallingAppointment SettingCRMData EntryInbound CallingOutbound CallingComplaint ResolutionCommunication Skills
Telemarketing Specialist
Supported sales activities by identifying upselling opportunities and recommending suitable products. Maintained CRM records, worked toward daily and monthly targets, and resolved customer complaints.
TelemarketingUpsellingCross SellingCRMData EntryCommunication SkillsProblem SolvingComplaint Resolution
Education
Petroleum Training Institute
Pursued a Higher National Diploma in Petroleum and Natural Gas Processing Engineering Technology from 2021 to 2023.
Pursued a Higher National Diploma in Petroleum and Natural Gas Processing Engineering Technology from 2021 to 2023.
Petroleum Training Institute
Completed an Ordinary National Diploma in Petroleum and Natural Gas Processing Engineering Technology from 2017 to 2020.
Completed an Ordinary National Diploma in Petroleum and Natural Gas Processing Engineering Technology from 2017 to 2020.
Delta State Polytechnic Ozoro
Completed an Ordinary National Diploma in Mathematics and Statistics from 2010 to 2012.
Completed an Ordinary National Diploma in Mathematics and Statistics from 2010 to 2012.
Coursera
Completed the Introduction to Customer Service certification.
Coursera
Completed the Customer Service Fundamentals certification.
Coursera
Completed the Introduction to CRM with HubSpot certification.