Novya Laetitia

Freelance Administrative Support

Managed end-to-end documentation for government tenders, ensuring 100% compliance and submission accuracy. Organized structured documentation systems, improving retrieval efficiency by ~30% and coordinating internal teams to meet deadlines.

Tender DocumentationComplianceDocument ManagementCoordinationDeadline Management

Virtual Assistant Intern

Applied Virtual Assistant and remote collaboration practices through a structured Growth Lab internship, completing real-world assignments within a team-based workflow. Supported email marketing deliverables and kept tasks, deadlines, and revisions on track in a remote setting.

Virtual AssistantRemote CollaborationEmail MarketingTask ManagementTeamwork

Administration Manager – Catering Operations

Managed administrative and logistics coordination for large-scale national events, supporting meal distribution for 1,000+ athletes across multiple venues. Coordinated cross-functional teams under tight deadlines and served as liaison between vendors, operations, and stakeholders.

Event OperationsLogistics CoordinationStakeholder ManagementVendor coordinationCross Functional Communication

Executive Secretary to General Manager

Managed a complex executive calendar with 30–50 internal and external meetings per month. Prepared reports, presentations, and P&L summaries for leadership decision-making and handled confidential information with high discretion.

Calendar ManagementReport PreparationPresentation SkillsConfidentialityCommunication Skills

Field Supervisor – Catering Division

Supervised and controlled daily food and equipment distribution from the Athlete Village store to multiple venues across Jakarta and surrounding areas. Assisted the Operations Manager with on-site coordination and managed staff overtime administration.

Catering Operationsdistribution managementOnsite CoordinationStaff ManagementReporting

Associate (Commercial Banking)

Standard Chartered Bank

Managed client documentation and reporting with a high level of accuracy and compliance. Coordinated client communication and service processes to keep account-management workflows efficient.

Client DocumentationComplianceReportingAccount ManagementCommunication Skills

Service Manager (Correspondent Banking)

Standard Chartered Bank

Resolved client cross-border payment inquiries by coordinating timely investigation and follow-up across stakeholders. Acted as liaison between clients, correspondent banks, and internal teams to investigate and resolve payment discrepancies.

Cross Border PaymentsInvestigationStakeholder CoordinationComplianceSLA Management

Executive Assistant to Chief Executive Officer

American Express Bank

Managed the CEO's calendar, communications, meetings, travel, and daily operations. Coordinated client events and executive travel, including domestic and international arrangements, and prepared travel-expense reports.

Executive SupportCalendar ManagementTravel CoordinationEvent CoordinationExpense Reporting

Executive Assistant to CFO & Board of Directors

Managed complex schedules, meetings, correspondence, documentation, and administrative processes for the CFO and Board. Prepared documents and coordinated internal stakeholders across scheduling needs while handling sensitive information with discretion.

Executive SupportBoard CoordinationDocumentation PreparationSchedulingConfidentiality

Social Secretary to Ambassador

Organized official and social luncheons and dinner receptions for senior government officials and diplomatic stakeholders. Coordinated protocol requirements and stakeholder arrangements, and managed ambassadorial scheduling, travel, and visa documentation.

Event ManagementProtocolsDiplomatic CoordinationTravel ArrangementsVisa Documentation

Executive Secretary to Director of Rooms

Managed executive schedules, meetings, correspondence, and internal communications. Coordinated reporting across multiple department managers to keep daily administrative operations running.

Executive SupportSchedulingCorrespondenceInternal CommunicationsReporting