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Nitish Mahajan
Looking for a jobMortgage Process Analyst
Business analyst at Lloyds Banking Group improving mortgage service delivery and broker chatbot responses with customer interaction data.
United KingdomMortgage Process Analyst at Lloyds Banking Group
Experience
Mortgage Process Analyst
Collaborated with mortgage advisors, underwriters, and IT to improve service delivery and escalate complex issues. Conducted data research on client interactions to identify trends and pain points, leading to AI-powered improvements for the broker chatbot.
Data Analysis