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Nitin Satyam
Looking for a jobIT Administrator
IT Administrator at Ruparelia Group Hospitality managing hotel IT infrastructure, user access, and IDS NEXT PMS.
IndiaIT Administrator at Ruparelia Group Hospitality
Experience
IT Administrator
Managed complete IT infrastructure across multi-property hotels and serviced apartments, including user accounts, network connectivity, and IT asset inventory. Administered IDS NEXT PMS, biometric access control, and CCTV monitoring.
Windows 10 11Microsoft 365Active DirectoryLAN WANWiFiIDSNext PMSBiometric SystemsCCTVIT Asset ManagementVendor Management
IT Support Engineer
Delivered multi-property IT support covering desktop/laptop support, OS troubleshooting, AP configuration, and user account management. Supported VPN connectivity, biometric access systems, and meeting room AV setups.
Desktop SupportOS TroubleshootingAP ConfigurationVPNBiometric SystemsAV InstallationHelpdesk SoftwareSLA Management
IT Executive
Administered Microsoft 365, Active Directory user accounts, and Office 365 email services for 200+ staff. Deployed software, managed patch updates, and configured Fortinet network security and firewall settings.
Microsoft 365Active DirectoryOffice 365Patch ManagementFortinetVeritas Backup ExecPrinter SupportIT Asset Management
Technical Support Engineer
Provided end-user hardware/software support and remote VPN/proxy support for WFH users across multiple cities. Administered Sophos network, biometric & face recognition systems, and managed Spiceworks ticketing.
Hardware SupportSoftware supportVPNSophosBiometric SystemsSpiceworksIT Asset ManagementRemote Support
Customer Support Engineer
Resolved IT issues via ZOHO Service Desk and supported FortiClient VPN, X-Lite dialer, and Genesys call center software. Provided remote end-user support to North Region branches and tracked OEM & AMC issues.
Zoho DeskFortiClientXliteGenesysRemote SupportOEM ManagementAMC Management
IT Team Leader
Led hotel IT operations for a 385-key property, including Windows OS, desktops/laptops, Outlook, printers/scanners, data backup, and software support. Managed Opera PMS, IDS NEXT, Vingcard door lock, and Symantec Antivirus.
WindowsOutlookPrinter SupportData BackupOpera PMSIDSNextVingCardSymantec AntivirusCyberoamSophosWiFiStructured CablingIT Asset Management
Education
Arni University
Bachelor of Computer Applications degree from Arni University, completed in 2015.
Bachelor of Computer Applications degree from Arni University, completed in 2015.
B.L.P. College
Completed 12th grade with Physics, Chemistry, and Mathematics from B.L.P. College, BSEB, in 2011.
Completed 12th grade with Physics, Chemistry, and Mathematics from B.L.P. College, BSEB, in 2011.
Shivam School
Completed 10th grade from Shivam School, CBSE, in 2009.
Completed 10th grade from Shivam School, CBSE, in 2009.