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Nita Amalia · Technical Support Layer II · web2ua

Talents
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Nita Amalia

Nita Amalia

Looking for a job

Technical Support Layer II

Technical Support Layer II at Pintro, resolving application issues and migrating client data with SQL and MariaDB.

IndonesiaTechnical Support Layer II at PT. Indoglobal Nusa Persada

Experience

Technical Support Layer II
Handle client technical issues related to application usage, perform data migration, coordinate with cross-functional teams, and ensure SLA compliance. Record and monitor issues via ticketing systems and conduct basic manual testing.
SQLMariaDBTicketing Systems

Qiscus

Jira

Manual Testing

SLA Compliance

Cross functional Coordination

Fullstack Developer Pre IP

Completed tasks on algorithms, C4 modeling, OOP, Agile development, Git, databases, APIs, React, Flutter, Supabase, CI/CD, and AI. Tested APIs using Postman and participated in pair programming and client discussions.

AlgorithmsC4 Model DiagramsObject Oriented ProgrammingAgileGitDatabasesAPIsReactFlutterSupabaseCI CDAIPostmanPair Programming

Credit Card Call Center

Handled customer complaints regarding credit cards, logged interaction histories in CRM, and used Ascend for various banking services.

Customer ServiceComplaint HandlingCRMAscendBanking Operations

Customer Success Specialist

Assisted Grab drivers with service-related inquiries, coordinated with related teams, escalated issues, and conducted outbound calls to offer new services.

Customer SupportIssue ResolutionEscalation ManagementOutbound CallsKnowledge Base

Belajar Front-End Web Developer

Learned web programming basics, JavaScript fundamentals, and front-end web development for beginners.

Web DevelopmentJavaScriptFrontend Development

UX Researcher

Analyzed issues on Idea Box, created research plans, and made recommendations based on user testing.

UX ResearchResearch PlanningUser TestingRecommendations

UX Design Google

Completed coursework in UX design fundamentals, including empathize, define, ideate, wireframing, prototyping, and high-fidelity design using Figma.

UX DesignWireframingPrototypingFigmaUser ResearchDesign Thinking

Entry Data dan PPL

Entered and validated data for agricultural, social, and economic surveys, and conducted field surveys collecting data from households.

Data EntryData ValidationField SurveyData Collection

Bidang Statistik

Supported E-Government by inputting service data for SPBE, created analytical reports, and developed sitemap reports.

Data EntryReportingE GovernmentSitemaps

Data Entry and Customer Support

Entered Indihome customer data, managed modem inventory, assisted with customer support, and conducted sales outreach.

Data EntryInventory ManagementCustomer SupportSales

Education

Refactory
Completed tasks on algorithms, C4 modeling, OOP, Agile development, Git, databases, APIs, React, Flutter, Supabase, CI/CD, and AI.
Dicoding
Learned web programming basics, JavaScript fundamentals, and front-end web development for beginners.
Rakamin Academy
Analyzed issues on Idea Box, created research plans, and made recommendations.
Coursera
Completed Google UX Design course covering fundamentals, wireframes, prototypes, and high-fidelity designs.
Universitas Dian Nuswantoro
Bachelor’s Degree in Information Systems with a GPA of 3.54.
SMK Telkom Terpadu AKN Marzuqi
Technical High School, Computer and Network Engineering.

Overview

Salary expectations: 20000k+ IDR
Location: Indonesia
Skills: Application TroubleshootingClient MigrationCustomer SupportData EntryData ValidationField SurveyManual TestingMariaDBSLA ComplianceSQLTechnical SupportTicketing SystemsUser ResearchUX ResearchWireframing

Profile sourced from Himalayas.