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Nilesh Volvoikar
Open to opportunitiesCustomer Support Associate
I lead customer operations teams and resolve complex service issues across insurance, logistics, and support.
IndiaCustomer Support Associate at Delhivery Pvt Ltd
About
At Delhivery, I handle high-volume customer support for shipment tracking, delivery issues, returns, and escalations across calls, email, and chat. I coordinate with operations and logistics teams, manage cases through Jarvis, and work to meet CSAT, TAT, and FCR targets.
Previously at Datamatics Global Services, I progressed from Executive to Team Lead within one year. I trained and mentored team members, communicated KPIs, managed coverage and attendance, recruited staff, and earned an Excellence in Execution award for team performance.
At Max Life Insurance, I built client relationships, identified financial needs, explained insurance policies, and supported sales through premium calculations and risk assessment. I achieved ₹13 lakhs in business in my first three months and was promoted ahead of the standard cycle.
Experience
Customer Support Associate
Handle customer queries related to shipment tracking, delivery issues, returns, and escalations. Resolve complaints efficiently while maintaining high customer satisfaction and monitoring key performance metrics.
Customer SupportCRMTicketing SystemsProblem SolvingEscalation Management
Team Lead - Operations
Datamatics Global Services Ltd
Supervised team operations, provided training and mentorship, enforced attendance policies, and managed leave requests. Played an active role in recruiting and communicating KPIs.
Team LeadershipTrainingMentorshipPerformance ManagementRecruitmentKPI Tracking
Education
Dnyanprassark Mandal's College & Research Centre
Pursued a Bachelor of Commerce degree, achieving 64%.