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Senior Content Analyst
Senior Content Analyst at Telus INTERNATIONAL, assessed online content compliance and reported policy issues.
LatviaSenior Content Analyst at Telus International
Analyzed compliance of online video, social media, web page, and advertising content daily. Investigated and reported potentially violating or abusive content on client pages.
Content ManagementCompliance AnalysisSocial MediaInvestigationReporting
Provided customer support over the phone in Russian and English. Handled difficult customers and ensured satisfaction despite challenging circumstances.
Customer SupportCommunication SkillsClient RelationshipsTime ManagementAdaptability
Completed standard 12-grade secondary education.