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Nigel frias
Looking for a jobSenior Manager, Brand Management
Senior Manager, Brand Management at AlphaCom, improving customer satisfaction and retention through customer experience strategies.
Dominican RepublicSenior Manager, Brand Management at AlphaCom
About
At AlphaCom, I was promoted to Senior Manager, Brand Management after strong performance. I manage customer experience strategies to improve satisfaction and retention, guide team members in maintaining service standards, and contribute to brand growth and process improvements.
Earlier, I handled customer interactions and complaints at AlphaCom, exceeded sales targets at SSG, and provided Clover systems support at Vimenca. I also co-founded a handmade soap and candle business, contributing to branding, product creation, and marketing strategies.
Experience
Senior Manager, Brand Management
Promoted to Senior Manager due to outstanding performance. Managed customer experience strategies to improve satisfaction and retention, supervised team members, and contributed to brand growth and internal process improvements.
Customer ExperienceTeam ManagementBrand ManagementProcess Improvement
Customer Service Representative
Handled high-volume customer interactions efficiently, resolved complaints, and provided solutions in a timely manner while maintaining professionalism and empathy.
Customer ServiceCommunication SkillsProblem Solving
Technical Support Agent
Provided technical assistance to customers using Clover systems, diagnosed issues, and guided users step-by-step to solutions with clear communication for non-technical customers.
Technical SupportClover
Education
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Pursuing a Bachelor's Degree in International Business, expected to graduate in 2027.
Pursuing a Bachelor's Degree in International Business, expected to graduate in 2027.
Colegio San Juan Bautista
Completed high school education and earned a High School Diploma.