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Nello Angelino
Looking for a jobPresales Support Agent
Presales Support Agent at Foundever Portugal on the DJI Project, resolving customer and logistics issues through Zoho and Jira.
PortugalPresales Support Agent at Foundever Portugal
About
At Foundever Portugal, I support customers on the DJI Project by understanding their needs and recommending products and solutions. I follow up on invoices, orders, and delivery questions, and manage customer email tickets in Zoho.
I also use Jira to communicate and resolve logistics issues, keeping customers informed as their cases move toward resolution.
At Concentrix Portugal, I supported customers with appliance troubleshooting and product questions. I ranked as the Italian team’s top seller in June 2025, selling 102 extended warranties.
At Covisian S.p.A., I contacted Enel customers who were leaving, understood their concerns, and proposed tailored offers to support retention. I used Salesforce customer sales profiles to tailor offers, and I’m motivated to move into SaaS customer success and learn hospitality technology such as RMS, PMS, and channel managers.
Experience
Presales Support Agent
Understands customer needs and recommends appropriate products and solutions. Manages email tickets in Zoho and uses Jira to resolve logistics issues.
ZohoJiraCustomer SupportConsultative SellingPrioritization
Customer Support & Sales Agent
Supported customers of a home appliance manufacturer, troubleshooting issues and answering technical questions. Ranked top seller of the Italian team in June 2025, selling 102 extended warranties.
SalesCustomer SupportTroubleshootingUpselling
Retention & Outbound Sales Agent
Contacted customers leaving Enel to understand their reasons and won them back with tailored offers. Handled objections and used Salesforce to tailor offers.
Salesforce
Education
Liceo Statale Laura Bassi
High school diploma from Liceo Statale Laura Bassi in Sant'Antimo, Italy, completed in 2021.
High school diploma from Liceo Statale Laura Bassi in Sant'Antimo, Italy, completed in 2021.