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Natanael Soares
Looking for a jobSpecialized Educational Support Assistant
IT support technician seeking Help Desk / Service Desk L1 roles, with experience resolving hardware, software, and remote-access issues.
BrazilSpecialized Educational Support Assistant at Municipal School Nossa Senhora da Penha
About
At Municipal School Nossa Senhora da Penha, I provide IT assistance alongside administrative support in the school coordination office, including preparing official letters and sending emails.
As a self-employed IT Support Technician, I provided hardware and software support, troubleshooting, maintaining, and configuring equipment and systems.
I used AnyDesk, TeamViewer, and Microsoft Remote Desktop (RDP) to assist users remotely, install and configure software, and resolve computer and application issues.
My experience also includes assisting students at Municipal School Nossa Senhora da Penha and customer service as an iFood delivery driver. I’m seeking an opportunity in Help Desk / Service Desk Level 1 (L1), contributing to efficient technical support and the resolution of user incidents and requests.
Experience
Specialized Educational Support Assistant
Assisted students with daily activities and performed administrative duties in the school coordination office, including preparing official letters, providing IT assistance, and sending emails.
IT SupportAdministrative SupportEmailMicrosoft Office
IT Support Technician
Provided hardware and software technical support, including troubleshooting, maintenance, and configuration of equipment and systems. Used remote-access platforms to assist users and resolve issues.
hardware troubleshootingSoftware InstallationConfigurationAny DeskTeamViewerRDP
Delivery Driver
Education
Federal University of Pernambuco
Pursuing a Bachelor's Degree in Pedagogy, expected to complete in August 2026.
Pursuing a Bachelor's Degree in Pedagogy, expected to complete in August 2026.
NIC and PTEAM
Completed training in Applied Behavior Analysis for Learning in February 2024.
Completed training in Applied Behavior Analysis for Learning in February 2024.
Coursera
Completed IT Support, Hardware and Software Maintenance training in February 2021.
Completed IT Support, Hardware and Software Maintenance training in February 2021.