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Musta User
Looking for a jobTeam Lead, Retail Sales
Customer Success professional at Alan, handling insurance claims after managing Microsoft business accounts through renewals and adoption.
SpainTeam Lead, Retail Sales at Decathlon
About
At Alan, I assess and process insurance claims, verify coverage and documentation, and explain decisions to members. I also escalate complex cases and maintain records for quality and compliance.
At Microsoft, on behalf of Concentrix, I managed business accounts through onboarding, adoption, and renewal. I supported retention with proactive outreach and tailored account plans, and identified opportunities for upselling and cross-selling.
At Adidas, Ray-Ban, SNIPES, and Decathlon, I served customers across Spain and the Netherlands. My work included consultative product advice, sales, and retail operations; at Decathlon, I led and supported a sales team.
I’m a native English, Spanish, and Dutch speaker, fluent in Arabic, and also speak French. I’m seeking a remote or hybrid Client Success, Account Management, or multilingual sales role in Spain.
Experience
Team Lead, Retail Sales
Led and supported a sales team to achieve performance targets and operational excellence. Fostered teamwork, accountability, and a results-driven culture on the sales floor.
Team LeadershipSales ManagementPerformance TargetsOperational ExcellenceTeamwork
Sales Associate
Delivered customer-centric service while representing a global brand and driving sales performance. Managed cashier operations, including cash handling, POS transactions, and payment processing, and supported stock control and visual merchandising standards.
Customer ServiceSalesCash HandlingPOSStock ControlVisual Merchandising
Education
Universidad Alfonso X el Sabio
Pursued a Bachelor's Degree in Sports Science and Nutrition.
Grafisch Lyceum
Completed university or higher education at Grafisch Lyceum in Rotterdam.