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Manager – Development-Support
15 years of IT Experience on Application support Manager, Operation support, Engineering Lead with ServiceNow, JIRA, ADO with ITIL & ITSM.
IndiaManager – Development-Support at Stavtar Solutions
Managed development support for Stavpay, a banking platform, overseeing ticket triaging, daily BI reports with Claude AI, and leading post-mortems and root cause analyses. Set individual goals, conducted performance reviews, and ensured 24/7 coverage.
ITILITSMAzure DevOpsClaudeMS Visual Studio .NET.NET CoreC#SQLCI CDazure monitorAlerts
Managed support operations for UPS (USA Parcel Services), setting goals, running 1:1s, and handling performance reviews. Owned SLAs, handled escalations, and coached team members.
ITILITSMServiceNow
Master's degree in Computer Application.
Bachelor's degree in Science with Physics specialization.
Led support for CBA - Commonwealth Bank of Australia's Unloan project, coordinating with product owners and onshore SPOCs. Oversaw day-to-day support operations and conducted weekly operational reviews.
ITILJiraMicrosoft Visual Studio 2022ASP.NET CoreC#Azure Logic AppsSQL ServerWeb APIsAppDynamics
Provided L2/L3 support for ECHO, a healthcare credentialing application, handling code changes, SQL updates, and server health checks. Coached team members and drove automation to reduce ticket volume.
ITILITSMServiceNowNet 2019C#.NET CoreASP.NETADOSQL Server 2015
Led application support for Nestle Research Center, managing workload, client interaction, and problem management. Resolved 2-3 bugs per sprint and conducted weekly operational reviews.
ITILServiceNow.NETC#MVC.NET CoreWeb APIsMSSQLAzure DevOps
Led support for Nestle Regional Treasury Management, managing problem management and ensuring service continuity. Involved in disaster recovery and coordinated with third-party vendors.
ITILITSMService ManagerMS VS 2010 2015C#MVCAPIsIISSQL ServerCitrixSAP FI CO
Developed and supported D2I (Data to Information) for Philips, designing and coding with ASP.Net, C#.Net, and SQL Server. Worked on SQL queries, stored procedures, and technical CRs.
VS 2010C#MVCMS SQL Server
Profile sourced from Himalayas.