Monika Zoltak

Records Management Volunteer

Best Friends Animal Society

Maintained confidential medical, behavior, volunteer, foster, and adoption records across Shelterluv, Airtable, and Trello. Entered medical records within a strict 24-hour deadline and managed shared inboxes for several branches.

ShelterLuvAirtableTrelloRecords ManagementData EntryConfidentialityShared Mailbox Management

Transport & Logistics Coordinator

Coordinated weekly multi-stage transport operations to a fixed deadline, managing schedules, records, and participant information. Acted as the central point of contact for a network of 117+ people, responding to requests and communicating updates.

SchedulingRecords ManagementStakeholder CommunicationData TrackingProblem SolvingSpreadsheets

SEO Copywriter

Delivered content projects to client briefs, independently managing multiple assignments and competing deadlines. Proofread, fact-checked, and quality-checked content for accuracy, clarity, and consistency.

SEOCopywritingProofreadingFact CheckingContent QualityTime Management

Customer Service Specialist

Provided front desk and customer support in a busy hair salon, greeting clients, answering calls and emails, and advising on services and products. Booked and rescheduled appointments, processed payments and invoices, and managed the company diary.

Customer ServiceAppointment SchedulingPayment ProcessingInvoicingSupplier LiaisonCommunication Skills

Marketing Specialist

L'Oreal

Planned and coordinated marketing activity for assigned product groups and prepared regular market and competitor analysis. Produced educational content and coordinated website, design, and point of sale work with internal teams and external partners.

Marketing PlanningMarket AnalysisCompetitive AnalysisContent CreationProject CoordinationWebsite Management

Marketing Assistant

Reckitt

Initiated and tracked new product packaging projects in an internal workflow system, gathering requirements and coordinating brand managers, agencies, and regulatory colleagues. Raised and tracked purchase orders in SAP and maintained brand websites.

SAPPurchase OrderProject CoordinationRegulatory ComplianceBrand ManagementWebsite Content Management (CMS)Stakeholder Communication

Administrative Assistant

Reckitt

Managed diaries, booked meeting rooms, scheduled meetings, and arranged business travel for employees at different levels. Provided reception support and occasionally covered for executive assistants by supporting senior leaders with meeting and travel arrangements.

Diary ManagementTravel CoordinationMeeting SchedulingReception supportOffice AdministrationSupplier Liaison