Milicent Obiakor

I've supported customers at Sladders, Good Company Creates, and Kadick Integrated Limited, resolving high-volume enquiries across phone, chat, and email while keeping cases moving within SLA. At Sladders, I handled 80–100 customer and prospect enquiries daily, supported consultation pipeline follow-up, and improved database accuracy by 5%. I also created customer-facing outreach and onboarding materials in Canva. I've resolved transaction disputes, device malfunctions, software issues, and onboarding questions, while maintaining KYC documentation with 100% compliance. I focus on clear follow-through, accurate records, and making support processes easier for both customers and teams.