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Clone Care Lead Supervisor
Entry-level IT support candidate building foundational skills at Calbright College, with customer service experience and a path toward cybersecurity.
United StatesClone Care Lead Supervisor at Phinest Nursery Company
Promoted to Clone Care Lead, supervising a team of 4-5 employees, delegating tasks, monitoring workflow, and ensuring production targets were met. Evaluated plant health and quality, trained staff on procedures, and maintained safety and compliance standards.
Team LeadershipQuality ControlCorporate TrainerProcess ComplianceAttention To Detail
Provided customer-focused delivery service, ensuring orders were delivered accurately and on time. Demonstrated strong time management, organization, communication, and problem-solving skills while working independently.
Customer ServiceTime ManagementProblem SolvingCommunication Skills
Maintained a safe and secure environment through surveillance and monitoring, contributing to a 20% reduction in shoplifting incidents. Worked with store leadership to prevent theft and reduce losses.
SurveillanceLoss PreventionSituational AwarenessAttention To Detail
Operated and configured machinery to cut metal to specific sizes and shapes while maintaining a 99% accuracy rate. Demonstrated strong mechanical aptitude and precision.
Machinery OperationPrecisionMechanical AbilityAttention To Detail
Provided customer-facing office technology services including printing, faxing, scanning, and typing. Used CRM software to maintain customer accounts, contributed to a 75% increase in customer satisfaction, and trained new employees.
Customer ServiceCRMPrintingScanningCorporate TrainerSales
Conducted pressure testing of parts and products by setting up and operating machinery to identify defects. Followed established procedures with high precision, resulting in a 90% pass rate for inspected products.
Pressure TestingMachinery OperationQuality ControlAttention To Detail
Provided customer service by giving accurate information, taking orders, directing calls, and processing payments. Contributed to a 10% increase in overall sales and trained new employees.
Customer ServiceSalesCorporate TrainerCommunication Skills
Currently attending the Information Technology Support course, working towards CompTIA ITF+ and A+ certifications.
Currently completing the Cyber Security 101 Path.
Earned a Cannabis Agriculture & Horticulture Certificate from 2023 to 2024.
Earned a Cannabis Agriculture & Horticulture Certificate from 2023 to 2024.
Earned a High School Diploma from 2002 to 2006.
Earned a High School Diploma from 2002 to 2006.
Completed the Pre-Security Path, covering foundational cybersecurity topics including networking, operating systems, and security fundamentals.