Michael Vandecasteele

I’m a customer support professional with experience across remote and on-site support, following procedures and quality standards across multiple projects. As a native Dutch speaker, I communicate confidently with English-speaking customers for an American company and keep conversations clear and solution-focused. Beyond support, I’ve built hands-on digital communication skills through freelance Facebook advertising campaign creation and customer messaging via Facebook Messenger. I also owned and ran a watch and jewellery store, handling sales, administration, inventory, and customer service end-to-end—so I’m comfortable owning issues from first contact to resolution. Right now, I’m looking for flexible opportunities that match my strengths in AI data annotation, content review, customer support, and data entry. I’m immediately available, work effectively with tools like Google Docs and Microsoft Excel, and I’m excited to keep learning—especially with practical support roles that value accuracy and reliability.