Michael User

IT Service Delivery Manager

Ensure client requirements are comprehensively understood and met, while effectively managing budgets and maintaining high customer satisfaction levels. Develop technical architectures and solutions, propose improvements to enhance system performance and reliability, and provide technical leadership and guidance.

IT Service DeliveryBudget ManagementTechnical ArchitectureSolution DesignStrategic PlanningRisk ManagementTeam LeadershipCustomer Satisfaction

IT Support Onsite Team Lead

Led a dedicated team of IT engineers to deliver comprehensive hardware and software support, including installation, troubleshooting, and maintenance for desktops, laptops, and notebooks. Administered robust virus protection measures and user account management, ensuring system integrity and secure access for a network serving over 1000 users.

Team LeadershipHardware SupportSoftware supportTroubleshootingAnti Virus SoftwareUser Account ManagementBackup and RestorePrinter SupportMobile Device SupportNetwork Supportserver support

Real Estate Agent

Successfully facilitated property transactions, including sales and rentals, within the competitive Bedfordview and Edenvale real estate markets. Established and nurtured client relationships, leading to consistent deal closures and a strong network of referral business.

SalesReal EstateClient RelationsNegotiation

IT Support Technician

Provided comprehensive hardware and software support, including successful installation, troubleshooting, and maintenance of operating systems, applications, and virus protection, ensuring continuous system functionality. Managed user access by administering login credentials and delivering training and support for various devices and software.

Hardware SupportSoftware supportTroubleshootingOperating SystemAnti Virus SoftwareUser Access ManagementNetwork ConfigurationRouter SetupDesktop Supportserver support

IT Infrastructure Consultant

Administered IT infrastructure, including server, email, wireless, VOIP, antivirus, and Active Directory, enhancing system reliability and user satisfaction. Implemented automated SQL backup solutions and managed Office 365 environments, ensuring data integrity and streamlined operations across multiple networks.

IT InfrastructureServer AdministrationEmail SystemsWirelessVoIPAntivirusActive DirectorySQL BackupOffice 365User TrainingAccess ControlCCTV

Helpdesk Engineer

Provided comprehensive IT support for point-of-sale software, ensuring seamless transaction processes across various retail locations. Managed network and ADSL troubleshooting, efficiently logging and escalating issues to maintain optimal system performance and offer timely remote assistance.

Help Desk SupportPOS softwareNetwork TroubleshootingDSLLoggingEscalation ManagementRemote Assistance

IT Support

Provided comprehensive IT support services, including ADSL troubleshooting, network configuration, and website design, ensuring client technical needs were effectively addressed. Developed client relations through proactive sourcing of new business opportunities and meticulous preparation of service quotes.

IT SupportADSL TroubleshootingNetwork ConfigurationWeb DesignClient RelationsBusiness Development

Real Estate Agent

Successfully facilitated the sale of residential properties by securing and managing listings. Established an online presence by creating and maintaining the company website and configuring email addresses for the sales team.

Real EstateSaleslisting managementWebsite AdministrationEmail Configuration

Project Manager

Managed comprehensive project plans, ensuring alignment with budgets and deadlines while facilitating effective communication between stakeholders and team members. Monitored project progress through weekly status meetings and diligently tracked resource allocation.

Project ManagementBudgetingDeadline ManagementStakeholder CommunicationResource AllocationStatus Meetings

Project Manager

Managed full project lifecycle, ensuring timely completion within budget constraints, and facilitated communication between management and development teams to align on project objectives. Implemented Agile and Scrum methodologies to enhance project efficiency, monitored adherence to SLAs, and maintained accuracy of EPM and timesheet entries.

Project ManagementAgileScrumSLA MonitoringEPMTimesheetsBudget Management

Operations Manager

Managed comprehensive project lifecycles, including budgeting, timeline establishment, and quality control, ensuring adherence to methodologies and standards while maintaining robust client relationships. Administered network installations, provided customer support, and managed project risks.

Operations ManagementProject ManagementBudgetingQuality ControlNetwork InstallationsCustomer SupportRisk ManagementClient Relations

IT Technician

DHL Global Forwarding

Conducted comprehensive audits of IT software and procedures, leading to enhancements that bolstered network reliability and scalability for user operations. Managed IT projects, including planning, scheduling, and reporting, while maintaining robust connectivity and minimizing downtime across remote sites.

IT AuditingNetwork ReliabilityScalabilityProject ManagementPlanningSchedulingReportingConnectivityRemote Site ServicesMobile Integration

IT Technician

Enhanced network reliability and scalability, resulting in more efficient dispatch and fleet management through effective administration of IT hardware, software, and procedures. Implemented a computerized call-taking system and monthly reporting, while providing comprehensive support, training, and customer relations management.

Network AdministrationHardware SupportSoftware supportDispatch SystemsFleet ManagementTelephone Call TakingReportingTrainingClient Relations