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Warehouse & Facilities Manager
Product Manager focused on market research and customer feedback, with logistics experience and a contribution to the Greenbox Mini-Terminal Initiative.
GhanaWarehouse & Facilities Manager at Greenline Logistics Limited
Redesigned the warehouse movement and inventory-flow system, increasing throughput by 25% while cutting turnaround time and operating costs. Streamlined engagement workflows for the Business Development team, raising customer satisfaction scores by 10%.
Warehouse ManagementInventory ManagementProcess OptimizationWorkflow Streamlining
Designed and executed a partner-acquisition strategy that grew the active partner network by 20% within 9 months. Built key account management processes that lifted year-on-year client retention by 15%.
Partner AcquisitionKey Account ManagementWarehouse ManagementProcess OptimizationCustomer Satisfaction
Planned and delivered targeted sales campaigns that drove a 30% increase in quarterly revenue. Deepened client relationships through tailored product demonstrations, achieving a 40% improvement in repeat business within six months.
sales campaignsCustomer Relationship ManagementProduct DemonstrationsCross Functional Collaboration
Managed warehouse and facilities operations, ensuring efficient workflow and maintenance. Coordinated with teams to optimize storage and distribution processes.
Warehouse ManagementFacilities ManagementOperations
Provided high-level administrative and coordination support to a senior government official, managing scheduling, correspondence, and stakeholder liaison. Supported preparation of briefings and coordination across government and private-sector stakeholders.
Administrative SupportSchedulingCorrespondence ManagementStakeholder LiaisonBriefing Preparation
Resolved escalated customer issues through rigorous system testing and root-cause analysis, cutting recurring complaint volume. Prepared and analyzed daily operational reports, driving a 20% improvement in process efficiency.
Customer ServiceProblem SolvingRoot Cause AnalysisOperational ReportingProcess Improvement
Certified Data Protection Officer (CDPO) from the One Million Coders Program, completed in May 2025.
Certified Data Protection Officer (CDPO) from the One Million Coders Program, completed in May 2025.
Completed Introduction to Generative AI on Coursera in March 2024.
Completed Introduction to Generative AI on Coursera in March 2024.
Completed Product Management training through TechCrush Africa.
Completed Successful Negotiation: Essential Strategies & Skills on Coursera in August 2023.
Completed Successful Negotiation: Essential Strategies & Skills on Coursera in August 2023.
Bachelor of Arts in Linguistics and Economics from the University of Ghana.
Completed Business Analytics with Excel: Elementary to Advanced on Coursera in September 2023.
Completed Business Analytics with Excel: Elementary to Advanced on Coursera in September 2023.