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Michael Morojo
Looking for a jobTeam Lead / Retention Specialist
Retention Team Lead at TELEGYNX (TGX), coaching agents and handling escalations across inbound and outbound customer support.
PhilippinesTeam Lead / Retention Specialist at Telegynx
Experience
Team Lead / Retention Specialist
Led a high-performing team handling multi-channel inbound and outbound customer support, retention, and sales. Monitored KPIs, provided coaching, and managed escalations.
ZendeskGorgiasShopifyCheckout ChampSlackOmega AppsRetentionCoachingOutbound SalesQA
Outbound Specialist
Managed high-volume outbound campaigns, building customer rapport and matching service campaigns to user needs. Applied objection-handling techniques to drive conversions.
Outbound SalesObjection HandlingCustomer RapportCampaign Management
Customer Service Representative
Provided real-time inbound support to platform Dashers regarding account mechanics, logistics, and urgent delivery issues. Maintained exceptional AHT and productivity markers.
Customer SupportInbound SupportAHTTicketing SystemsProblem Solving
CSR – Healthcare Billing
Resolved intricate billing inquiries, claim issues, and plan details for members under strict regulatory compliance. Secured sensitive health and personal account data.
Healthcare BillingClaims ProcessingRegulatory ComplianceCustomer SatisfactionData Security
Customer Service Representative – FinTech
Managed financial technology account concerns, identity verifications, software glitches, and security inquiries. Investigated root causes of account friction to reduce churn.
FintechCustomer SupportIdentity VerificationSecurityRoot Cause AnalysisChurn Reduction
Order Fulfillment Supervisor
Supervised end-to-end storefront logistics, monitoring daily fulfillment queues and team output. Audited live customer queues in Shopify and Checkout Champ to prevent shipping errors.
ShopifyCheckout ChampOmega AppsSlackOrder FulfilmentTeam SupervisionQuality Audits
Order Fulfillment Associate
Processed inbound consumer e-commerce orders, verifying purchase information for accuracy. Adhered to standard operating protocols to minimize order mismatching and shipping delays.
Order ProcessingEcommerceData VerificationStandard Operating Procedures
Education
Our Lady of Fatima University
Completed tertiary education at Our Lady of Fatima University from 2009 to 2011.
Completed tertiary education at Our Lady of Fatima University from 2009 to 2011.
College of St. Lawrence
Completed secondary education at College of St. Lawrence, graduating in 2009.
Completed secondary education at College of St. Lawrence, graduating in 2009.