MICHAEL ADDO

Looking for a job

Customer Service Representative

Customer Service Representative at Khoris investment and saving, resolving customer inquiries across calls, emails, chats, and support tickets.

GhanaCustomer Service Representative at Khoris Investment and Saving

Experience

Customer Service Representative
Responded to customer inquiries and handled incoming calls, emails, chats, and support tickets. Collaborated with team members to resolve issues and proposed ideas to improve team performance.
Customer Relationship ManagementCustomer TrustVerbal CommunicationActive ListeningProblem SolvingAdaptabilityCollaborativeMicrosoft SuiteConflict Resolution
Ballot Issuer
Issued ballot papers for presidential and parliamentary elections, ensuring accurate distribution. Counted and collated votes cast and coordinated logistics for efficient operation.
Election OperationsBallot IssuanceVote CountingLogistics Coordination
Human Resource Department (Records Unit)
Maintained accurate staff records and captured data onto a database. Secured and stored digital information including archival data, and organized and filed letters systematically.
Data EntryRecord keepingDatabase ManagementArchivalOrganizationFiling
Internship (Front Desk Officer)
Prepared daily accounts and recorded cash and bank transactions. Received and dispatched letters and communicated meetings and notices to departments.
AccountingCash HandlingBank TransactionsCommunication SkillsOrganization

Education

University of Ghana
Bachelor of Arts in Geography & Resource Development and Archaeology from the University of Ghana, completed in 2023.
Bachelor of Arts in Geography & Resource Development and Archaeology from the University of Ghana, completed in 2023.
Ofori Panin Senior High School
Completed the West African Senior School Certificate Examination (WASSCE) in 2019.
Completed the West African Senior School Certificate Examination (WASSCE) in 2019.

Loading profile…

Experience

Customer Service Representative

Responded to customer inquiries and handled incoming calls, emails, chats, and support tickets. Collaborated with team members to resolve issues and proposed ideas to improve team performance.

Customer Relationship ManagementCustomer TrustVerbal CommunicationActive ListeningProblem SolvingAdaptabilityCollaborativeMicrosoft SuiteConflict Resolution

Ballot Issuer

Issued ballot papers for presidential and parliamentary elections, ensuring accurate distribution. Counted and collated votes cast and coordinated logistics for efficient operation.

Election OperationsBallot IssuanceVote CountingLogistics Coordination

Human Resource Department (Records Unit)

Maintained accurate staff records and captured data onto a database. Secured and stored digital information including archival data, and organized and filed letters systematically.

Data EntryRecord keepingDatabase ManagementArchivalOrganizationFiling

Internship (Front Desk Officer)

Prepared daily accounts and recorded cash and bank transactions. Received and dispatched letters and communicated meetings and notices to departments.

AccountingCash HandlingBank TransactionsCommunication SkillsOrganization

Education

University of Ghana

Bachelor of Arts in Geography & Resource Development and Archaeology from the University of Ghana, completed in 2023.

Ofori Panin Senior High School

Completed the West African Senior School Certificate Examination (WASSCE) in 2019.