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Customer Care Representative
Customer Care Representative at CCI Global, handling 50–80+ customer interactions daily.
KenyaCustomer Care Representative at CCI Global
Managed 50-80+ customer interactions daily while maintaining quality and professionalism. Utilized Zendesk, Salesforce, HubSpot CRM, Monday.com, and Slack to document interactions and track cases.
ZendeskSalesforceHubSpotMonday.ComSlackCustomer ServiceCommunication SkillsProblem Solving
Handled high volume of customer inquiries, resolving account, billing, and service-related issues with accuracy and empathy. Increased customer satisfaction by 80% and contributed to good reviews.
Customer ServiceCommunication SkillsProblem SolvingEmpathyAdaptability
Diploma in Hospitality Management from Zetech University, graduated in September 2024.
Diploma in Hospitality Management from Zetech University, graduated in September 2024.
Profile sourced from Himalayas.